All set for the event day!

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Important Points before using scanning app :

- Check-in User, Box-Office Users and Admin can scan the ticket. Click Here to set Check-in User.

- Scanning App settings are device specific so scan settings to apply on each device.

- Scanning App works based on selection of tickets you want to scan

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Once the app is installed on your mobile device - like on the iPhone. Follow the below steps to start using scanning app :


- Login into FEARTICKET organizer app with your new user credentials.

- Select the event of your choice

- Dashboard- > Here you can see the Overall Check-ins, and scan details of past 10 hours/days of the same device only.


- Orders -> This tab has a list of orders. You can seach the order by Order number, Email or by scanning QRCode.

- Click check-in >Click on QR code located at the top right of the screen.

 

When you click the QR symbol, it will open the list of tickets, you must have to select the ticket type, or else you are not able to scan the ticket.



And if the ticket has been already selected, then it will open the camera screen.
You can multi-select the tickets and add-ons or either you can select any single ticket with or without add-ons just as you want.

You can also select tickets using the Setting menu> To select tickets,> Click on Setting > Check-In Selection > Select the ticket and add-ons >Go back to the main screen.

 

 - Scan the ticket

 

What if the QR code is not readable or damage?

If the QR code is not readable or damage, you can use the shortcode which is provided exactly below the QR code of ticket.
 

Type the Shortcode into the search bar. 

 

Once the ticket is scanned, the app will show you the status whether it is, 

VALID: - No issue, the participant can enjoy the show.

 

 DUPLICATE: - In case the ticket is already scanned. 

 

CANCELLED: - If the ticket or order is canceled by the event organizer.

 

INVALID: - In case the event is expired, or maybe you scan the wrong ticket which doesn’t belong to that event.

 

DATE/TIME MISMATCH: - If you scan the ticket before the assigned time of that ticket. In case if you want to allow, tap Yes and ticket will be marked as scanned if ticket is valid.