Customize Printed Ticket Design

Modified on Wed, Mar 11 at 2:10 PM

FEARTICKET's Ticket Design feature lets event organizers fully control the appearance and content of tickets across three delivery channels:

Online - Digital tickets emailed to buyers
Box Office - Printed receipts and tickets at the door
Mobile Ticket - Tickets displayed on attendees' smartphones

Navigate to Tickets and Pricing > Ticket Design from your event dashboard to get started.

Online Ticket Design

What template options are available for online tickets?

FEARTICKET offers two layout templates for online tickets:

Landscape Template - A horizontal layout, ideal for print-style tickets.
Portrait Template - A vertical layout, better suited for compact display.

Click "Click here preview" beneath either template to see a live sample before applying it.

How do I customize the content shown on each online ticket?

Each ticket type (e.g., VIP Admission, General Admission) can be customized individually. Click the green pencil (edit) icon next to any ticket name in the list to open its design editor.

In the editor, you can toggle the following fields on or off:

Field	Description
Ticket Name	Displays the ticket type name, or you can enter a custom name (max 70 characters)
Event Name	Shows the name of your event
Date & Time	Shows event date/time, or enter custom date & time text (max 90 characters)
Event Location	Shows the venue, or enter a custom location text (max 95 characters)
Short Code	Displays the unique ticket barcode/QR identifier
Attendee Information	Shows the attendee's name and details
Price	Displays the ticket price
Order Information	Shows order number and order date
Payment Information	Shows payment method used at checkout
Ticket Description	Includes the ticket type's description
Additional Text	A free-text field for custom messages (recommended max: 1,140 characters)

Tip: Use the Additional Text field to include event-specific instructions, parking info, age restrictions, or a welcome message for attendees.

Can I set a different design for each ticket type?

Yes. Each ticket type has its own independent design settings. Changes made to one ticket type will not affect others.

What do the action icons next to each ticket name do?

Green Pencil - Opens the ticket design editor
Blue Printer - Downloads or prints a sample ticket PDF
Yellow Warning - Alerts you to any missing or incomplete design settings

Box Office Ticket Design

What can I customize for Box Office tickets?

The Box Office tab has two sub-sections:

Print Receipt - The receipt handed to buyers at the box office
Print Ticket - The physical ticket given to attendees

Each section allows you to customize header and footer text independently.

What text fields are available for the Box Office Receipt?

Header Text on Receipt:

Receipt Header 1 (appears on ticket and receipt print header)
Receipt Header 2 (appears after Header 1)
Receipt Header 3 (appears after Header 2)
Receipt Header 4 (appears after Header 3)

Footer Text on Receipt:

Receipt Footer 1 (appears on ticket and receipt print footer)
Receipt Footer 2 (appears after Footer 1 - e.g., refund policy)
Receipt Footer 3 (appears after Footer 2 - e.g., powered by branding)

Example footer values:

Footer 1: "Thank you. Enjoy the show!"

Footer 2: "All Sales are final. No refund or No cancellation."

Footer 3: "--- Powered by FEARTICKET ---"

What text fields are available for the Box Office Print Ticket?

Header & Footer Text on Ticket:

Ticket Header 1 (appears on ticket print Header 1)
Ticket Header 2 (appears on ticket print Header 2)
Ticket Footer (appears on ticket print footer - e.g., "Thank you. Enjoy the show!")

How do I save my Box Office customizations?

After filling in your desired header and footer text, click the Save button on the right side of the Box Office section.

Mobile Ticket Design

What is the Mobile Ticket?

The Mobile Ticket is a digital pass displayed on an attendee's smartphone. It includes a QR code for scanning at entry and is optimized for mobile screens.

What can I customize on the Mobile Ticket?

You can customize two header lines displayed at the top of the mobile ticket:

Field	Description
Mobile Ticket Header 1	Primary heading shown on the mobile ticket (e.g., your organization name)
Mobile Ticket Header 2	Secondary heading shown below Header 1 (e.g., your event name)

Example:

Header 1: "New ORG Test"

Header 2: "Date range - event for reports test"

How do I save my Mobile Ticket header settings?

Click the green Save button after entering your header text.

General FAQs

Do ticket design changes apply to already-sold tickets?

Changes to Ticket Design settings apply to tickets generated after the update is saved. Previously issued tickets may retain their original design. We recommend finalizing your ticket design before launching ticket sales.

Can I preview my ticket design before saving?

Yes. On the Online tab, use the "Click here preview" links under each template to see a preview. On the Box Office tab, click the preview thumbnails for the Receipt and Ticket layouts.

Can I add a sponsor image or logo to tickets?

Yes. The online ticket supports a Sponsor Image banner displayed at the bottom of the ticket. The recommended dimensions are 710px (Width) x 120px (Height).

Where do I navigate to access Ticket Design?

Log in to your FEARTICKET organizer account.
Select your event from the dashboard.
Go to Tickets & Pricing in the left sidebar.
Click Ticket Design.
Switch between the Online, Box Office, and Mobile Ticket tabs as needed.