Check-In Stats

What is the Check-In Stats page?

The Check-In Stats page gives event organizers a real-time summary of all ticket scans at their event. It displays scan counts broken down by ticket type, scanner (staff member), and scan status, so you always know exactly what's happening at your gates.

?For performance, results are refreshed from cache every 5 minutes.

How do I access Check-In Stats?

1. Log in to your FEARTICKET organizer account.
2. Navigate to your event.
3. In the left sidebar, click Order &  Attendees.
4. Select Checks-In Stats from the dropdown.

What filters are available on Check-In Stats?

You can filter the data using the following options at the top of the page:

After setting your filters, click the red Search button. Click Reset to clear all filters.

What do the summary stat cards mean?

At the top of the Check-In Stats page, you will see four summary cards:

Valid Scan

The total number of tickets that were successfully scanned and admitted. These are legitimate, first-time scans.

Duplicate

Tickets that were scanned more than once. This may indicate an attempt to reuse a ticket or a scanning error.

Cancelled

Tickets that were scanned but belong to a cancelled order. These attendees should not be admitted.

Invalidate

Tickets that failed validation during scanning (e.g., unrecognized barcodes or system errors).

How is the scan data organized in the table?

The Check-In Stats table is broken into two sections:

1. Ticket-Level Summary (Top Table)

Shows each ticket type with columns for:

• Valid Scan - how many of that ticket type were successfully scanned (shown as scanned / total issued).
• Duplicate - duplicate scan count.
• Cancelled - cancelled ticket scan count.
• Invalidate Scan - invalid scan count.

2. Scanner-Level Breakdown (Bottom Table)

Shows scan data grouped by the staff member who performed the scan, including:

• Scan By - name of the staff member.
• Device Used - the device type used (e.g., iPhone, Web).
• Ticket Type - which tickets they scanned.
• Valid Scan, Duplicate, Cancelled, Invalidate Scan - counts per ticket type per scanner.
• Total - aggregated totals per scanner.

Why do some ticket types show a fraction like for example "24/1,985" under Valid Scan?

This format means 24 tickets of that type have been scanned out of 1,985 total issued. It helps you quickly gauge attendance rate per ticket category without needing to run a separate report.

Can I view Check-In Stats for a specific date range?

Yes. Use the Date Range filter at the top of the page to select a custom start and end date/time. This is especially useful for multi-day events or reviewing a specific night's attendance.

What does it mean if a scanner shows "Web" as the device?

If the Device Used column shows Web, the scan was performed using the web-based box office interface rather than a mobile scanning app. This is common when tickets are processed manually at a check-in desk.

Ticket Scan Report

What is the Ticket Scan Report?

The Ticket Scan Report is a detailed, line-by-line log of every individual scan event at your attraction. Unlike the Check-In Stats summary, this report shows you exactly who scanned which ticket, when, and what the result was.

How do I access the Ticket Scan Report?

1. Go to Manage Attendees and click Checks-In Stats.
2. Click the Ticket Scan Report tab at the top of the page (next to the Check-in Stats tab).

What columns are shown in the Ticket Scan Report?

What does "INVALIDATE SCAN" mean in the Ticket Scan Report?

An INVALIDATE SCAN entry means the scan attempt failed. This can happen when:

• The same ticket barcode is scanned after already being used (the system flags subsequent scans).
• A ticket barcode is not recognized by the system.
• There is a network or device issue during scanning.

For example, a ticket may show an INVALIDATE SCAN followed immediately by a VALID SCAN at the same timestamp, suggesting the first scan failed and was immediately re-scanned successfully.

Can I export the Ticket Scan Report?

Yes. Click the blue Export button in the top-right corner of the Ticket Scan Report to download the data. You can also check the Include Addon checkbox before exporting if you want to include add-on item scans in your export.

Can I include add-on scans in the report?

Yes. Check the Include Addon checkbox at the top-right of the Ticket Scan Report table before running or exporting the report. This will include scans for add-on items (such as merchandise combos or insurance) alongside base ticket scans.

Is the Order# in the Ticket Scan Report clickable?

Yes. Each Order# in the report is a clickable link that takes you directly to the full order details for that transaction, making it easy to look up buyer information, manage refunds, or investigate scan discrepancies.

Troubleshooting

Why are my Check-In Stats not updating in real time?

Check-In Stats are cached and refresh every 5 minutes for performance reasons. If you need the most current data, wait a few minutes and reload the page.

I see a high number of Duplicates. What should I do?

A high duplicate count may indicate:

• A staff member scanning the same ticket twice accidentally.
• A ticket buyer attempting to reuse a previously scanned ticket.

Use the Ticket Scan Report to find the specific ticket and order number, and investigate the scan times to determine what happened.

A scanner shows a large number of Invalidate Scans. Is this a problem?

A small number of invalidate scans is normal and can be caused by device hiccups or accidental mis-scans. A large number from a single scanner may indicate:

• A device connectivity issue.
• The scanner is using an outdated version of the app.
• Tickets from a different event or ticket type are being scanned at the wrong gate.

Review the Ticket Scan Report filtered by that scanner to investigate further.