Edit or Add own Text Description for add-on once add-on is already created.


  • Click on “Tickets & Add-on” from left side menu to go to “Manage Ticket” page
  • On this page click on “ADD TICKET ADDON” button and new window will open        
  • In this window can see list of all add-on at the bottom, Now on the right side of each row there “Action” column, click on “Edit icon” for any add-on to edit
  • Once add-on is open to edit, write text (description) in “Message” field text box, See the attached screenshot
  • Once done click on “Save” button on the same window
  • Once you see the message “Record added successfully” click on “X” on top right to close the window
  • Click “Save” button on the “Manage Ticket” page, all done