Upgrade Order with FEARTICKET

Upgrade Order allows attendees to enhance their event experience by adding add-ons, changing ticket dates, or upgrading ticket types. This feature is beneficial for accommodating last-minute changes and preferences. Here’s how to enable and your customer can Upgrade their Order:

1. Enabling Upgrade Order Functionality:
2. How Your Customers Can Upgrade Their Order:

Enabling Upgrade Order Functionality:

To activate the Upgrade Order:

1. Navigate to "Manage Events > Upgrade Order" in your admin dashboard.
   
2. Toggle the switch to enable the Upgrade Order.
   
3. Define rules for when attendees can no longer upgrade.
4. Choose whether attendees can upgrade add-ons only, change ticket dates, or switch ticket types (e.g., General Admission to VIP).
5. Define specific rules for ticket type upgrades (e.g., Ticket A can upgrade to Ticket B).
   
6. You can also charge a nominal fee for order upgrades by selecting the type of fee and specifying the amount.
7. Click on the "Save" button to apply and save your Upgrade Order settings. Optionally, copy the direct link or generate a QR Code to share with customers for easy access.
   

How Your Customers Can Upgrade Their Order:

Follow these steps to allow your customers to upgrade their existing orders:

1. Access Upgrade Option:
   • On your Event Webpage, customers can click on the "click here" link in the "Upgrade Your Existing Order" section.
     
2. Enter Order Number:
   • A pop-up will prompt customers to enter their order number.
3. Request One Time Code:
   • After entering the order number, click "Request One Time Code".
4. Receive One Time Code:
   • A one-time code will be sent to the customer's registered email ID and via text message.
     
     
5. Validate One Time Code:
   • Input the received code and validate it to access the upgrade options page displaying order details.
     
6. Modify Order Details:
   • Customers can select a new date/time, add-ons, or change the ticket type as permitted.
   • Click "Save Order" to confirm the modifications.
     
7. Payment and Confirmation:
   • If there is an additional fee for the upgrade or if the new ticket type is more expensive, customers will be prompted to pay the difference.
   • The updated ticket with new details can be downloaded from the page.
8. Confirmation Email:
   • A new email containing the updated valid ticket will be sent to the customer’s registered email address.

 Note: The previous ticket will no longer be valid once the upgrade is confirmed. 

Upgrade Order simplifies the process of making changes to event tickets, ensuring a smooth and enhanced attendee experience.