Upgrade Order with FEARTICKET

Modified on Wed, Mar 11 at 10:45 AM

What is the Upgrade Order feature?

The Upgrade Order feature allows event organizers to give attendees the ability to upgrade their existing orders after purchase. This includes upgrading add-ons, changing ticket timing, switching ticket types, or upgrading purchased merchandise — all without needing to cancel and re-purchase.

How do I enable Upgrade Order?

Go to your Event Dashboard.
Navigate to Order & Attendees → Upgrade Order.
Toggle the "Allow to Upgrade Order?" switch to Enable (it will turn green).
Configure the desired options and click Save.

By default, the feature is disabled. You must manually enable it for each event.

What happens when Upgrade Order is disabled?

When the toggle is set to Disable, attendees will not be able to modify or upgrade their orders. The settings panel will be hidden, and no upgrade link will be active.

What is "Stop Order Upgrade" and how does it work?

The Stop Order Upgrade setting lets you define a cutoff time — expressed in HH:MM format — relative to the purchased schedule time.

Example: Setting it to 02:00 means attendees can upgrade their order up to 2 hours before their scheduled time.
Setting it to 00:00 means attendees can edit their order at any moment prior to the scheduled time.

Hint: 00:00 = no cutoff; upgrades are allowed right up until the event time.

What upgrade options can I enable for attendees?

Once Upgrade Order is enabled, you can individually toggle the following options:

Option	Description
Allow to upgrade add-on	Lets attendees upgrade any add-on included in their purchased ticket(s).
Allow to change ticket timing	Lets attendees update the schedule time of any purchased ticket(s).
Allow to change ticket type	Lets attendees switch to a different ticket type within the order.
Allow to upgrade product	Lets attendees swap any purchased merchandise for other available merchandise.

You can enable one or more of these options simultaneously based on your event's needs.

What is "Enable Fee for Upgrade Order"?

This optional setting allows you to charge a fee when an attendee upgrades their order. Enable this checkbox if you want to apply an upgrade processing fee.

How do I share the Upgrade Order link with attendees?

Once Upgrade Order is enabled and saved, a Link to Upgrade Order is automatically generated at the bottom of the settings page.

You can:

Click Copy Link to copy the URL to your clipboard.
Click Generate QR Code to create a scannable QR code — great for printing on confirmation emails, event signage, or tickets.

Example link format: https://youreventname.eventicket.com/upgradeorder=true

Share this link in your confirmation emails, event communications, or post-purchase follow-ups so attendees can easily access their upgrade options.

Can I save my Upgrade Order settings?

Yes. After configuring all options, click the green Save button at the bottom of the page to apply your changes.

FAQs at a Glance

Q: Can I allow only specific upgrades (e.g., timing changes but not ticket type changes)?

A: Yes. Each upgrade option has its own checkbox. You can mix and match based on what flexibility you want to offer attendees.

Q: Will attendees be charged extra for upgrades?

A: Only if you enable the "Enable Fee for Upgrade Order" option. Otherwise, upgrades are free of any additional processing charge.

Q: Is the upgrade link the same for all attendees?

A: Yes, the link is event-wide. Attendees will be required to enter their order details when they access the link to upgrade their specific order.

Q: What happens if I disable Upgrade Order after attendees have already upgraded?

A: Disabling the feature will prevent any new upgrades. Existing upgrades that were already processed will remain valid.