Both tap-2-pay and in-person card transactions can be processed via our mobile box office app. The Stripe M2 card reader is only compatible with our mobile box office app, which can be used on iOS (iPhone or iPad) and Android smartphones. Laptops cannot connect to these card readers. No other Stripe readers or swipers will be able to connect to our app since the readers we offer are configured to operate exclusively on our platform. 
How can I get one?
You may place an order by clicking on Buy Now to place an order. When you receive your reader, try the connecting process immediately; do not wait until the day of your event! When users initially connect to the FEARTICKET / Hytix Organizer Mobile Box Office, new readers may take up to 15 minutes to connect the reader to the FEARTICKET / Hytix organizer app for the first time.
Can I use any card reader to process payment?
No!. We use our app-oriented specific card readers to improve security, avoiding possible data theft risks associated with third-party readers. This refers to only readers provided specifically for use with our app, which is the only way we can confirm that malicious actors are incapable of stealing card details with a tampered and compromised reader. We understand the barrier that this can create in some cases. Nevertheless, this outline choice ensures the safety of customer credit card information and minimizes liability concerns.”
Updates of Card Reader
When you connect the card reader, it will automatically start updating & you will see the connecting screen it may take 10 - 15 minutes to complete the upgrading process. Make sure the device stays connected and the screen remains on. The days prior to your event are an excellent time to test your reader connection. Never interrupt a reader's update. When your reader connects and the update is finished, the middle lights will flash.
Connection of Card Readers
DON'T LINK THE CARD READER WITH THE DEVICE'S BLUETOOTH SETTINGS.
CONNECT THE READER TO THE FEARTICKET / HYTIX ORGANIZER APP.
An update may occasionally be required when a new card reader is first connected. When connecting them for the first time, if you notice a spinning wheel, it might be updating. You should be ready to wait at least five minutes for it to finish. The reader will resume and emit a beep when it is finished.
Information to pair using the iOS & Android version of the FEARTICKET / Hytix Organizer Mobile Box Office App.
The mobile device's proximity to the Stripe Bluetooth card reader will be used to establish a connection. Selecting "Swipe Credit Card" will reveal a way to find the card reader when the box mobile office app is launched and an order is prepared for payment. You could be able to find any reader within two meters of your device.
Troubleshooting Stripe Card Readers
First Try This: Reader Reset
Resetting the reader fixes the majority of problems. To reset the card reader, insert a pin or smaller paper clip into the little hole next to the power input on the back of the device. Use the pin to hold down the reset button for a full fifteen seconds. The power-on sound will sound like "do-beep-beep" when you release it.
Need More Assistance?
After reading this article, feel free to contact our Support Team if you still require assistance with your card reader or if you have any queries. We can be contacted by phone at 201-299-4757 or via email at support@fearticket.com & support@hytix.com.
General Error Solving:
Shut down the FEARTICKET / Hytix Organizer Box Office App completely.
Power off the card reader. Long press the power button to power the device off: hold power until all 4 green lights display and next the lights will switch off one by one.
Press the power button to switch on the reader. You will see the first green dot blink and after that a sound like "do-beep-beep".
Try again
If the card reader is not retaliating to button presses, confirm the card reader is charged.
Continue and plug in the card reader with a charging cable; if the device shows a red light, it shows the device is charging. Almost 2 hours to take full charge of the reader.
Once the light turns green, which shows the card reader is fully charged, you’re good to retry the prior mentioned troubleshooting steps.
If the card reader doesn't look working, try to charge it with a different micro-USB cable, power cube, or outlet. If no luck still, please go ahead to the next step.
Still declining? Here are some more options you can try.
Confirm to enable location permissions for the FEARTICKET / Hytix Organizer App.
Reset the reader properly. Using a small pushpin or paperclip, press down in the small hole next to the power input. press for 10-15 seconds and let go. The reader
Uninstall and re-install the FEARTICKET / Hytix Organizer App and re-try the reader connection.
If you have a certain error with your card reader, here are recommendations on how to solve the issue.
Press the power button to switch the card reader on. The card reader will automatically link to your phone or tablet again.
Use the USB cable to recharge the card reader if the battery is lower, then retry.
Confirm the card reader (as well as your phone or tablet) is within the reception range.
IF THE CARD READER FACES ISSUES TO WORK WITH YOUR PHONE OR TABLET
Ensure that the Bluetooth of your phone or tablet is turned on.
Note: Bluetooth must be turned on to use the card reader, although you should not connect the card reader with Bluetooth in your settings, rather than pair it in the app when needed.
Double-check to confirm you have the latest version of the FEARTICKET / Hytix Organizer App installed. You can check this by checking your app store, searching FEARTICKET / Hytix Organizer, and checking if there is an updated latest app version available.
Check for location permissions are enabled for the FEARTICKET / Hytix Organizer App.
IF THE CARD READER FACES AN ISSUE TO READ YOUR CARD PROPERLY
Press the power button to turn on the card reader. The card reader will automatically link with your phone or tablet if it has already been connected.
Make sure that the card reader's battery is not low.
Check the card reader is within reception range.
IN CASE OF CARD READER HAS NO RESPONSE
Use a paperclip or pin to reset the card reader by applying the reset button at the bottom of the device. Hold on to the reset button with the pin for 30 seconds.
Swiping or inserting cards
Make sure the card reader is charged and connected to your phone or tablet.
Double-check that there isn't anything blocking the card slots.
Ensure the magstripe or chip of the card is facing the right way when swiping or inserting the card.
Swipe or insert the card with a more uniform speed.
Card Tap
Ensure the card reader is charged and linked to your phone or tablet.
Double-check that there isn't anything blocking the card slots.
Ensure the magstripe or chip of the card is facing the right way when swiping or inserting the card.
Swipe or insert the card with a more uniform speed.
CARD READER INDICATOR LIGHTS AND SOUNDS
On both types of card readers, there are LED lights that show the card reader's status. When processing a payment, you will see the lights react to the card and you'll also hear some beeping sound from the card reader.
For Stripe M2 card readers, below is how the lights and beeps specify the status:
Over this payment process, each card reader has further lights that might signal other progress.
STRIPE M2 DEVICE (WHITE CARD READER) STATUS SIGNALS:
No light: The card reader is switched off.
First LED light flash: Connecting to your device of mobile or tablet.
First LED light-on: Set to read cards.
4 LEDs turn on: The Card reading is successful.
1 beep: Transaction Successful.
2 beeps: Error (or issue).
Please reach out to our support team if you need any more help.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article