What is the Sales Report?
The Sales Report gives event organizers a comprehensive overview of all ticket sales activity for their event. It displays key financial metrics including revenue, service fees, taxes, discounts, insurance, and refunds broken down by sales channel (Online vs. Box Office).
How do I access the Sales Report?
- Log in to your FEARTICKET organizer account.
- From the left-hand navigation menu, go to Reports.
- Click on Sales Report.
What date range does the Sales Report cover?
By default, the Sales Report displays data from your event's start date through today. You can customize the date range using the Date Range selector at the top of the page, then click Go to refresh the results.
Note: Results are refreshed from cache every 5 minutes for performance optimization.
What sales channels are shown in the Sales Report?
The report separates sales into two channels:
- Online — Tickets purchased through your event's online ticketing page.
- Box Office — Tickets sold in person via the FEARTICKET Box Office system.
You can filter the report to view All, Online only, or Box Office only using the toggle buttons at the top.
What columns/metrics are included in the Sales Report?
| Column | Description |
|---|---|
| Orders | Total number of ticket orders placed |
| Revenue | Gross ticket sales revenue |
| Misc. Charges | Any additional charges applied to orders |
| Service Fees | Platform service fees collected |
| Service Tax | Tax applied to service fees |
| Insurance Amount | Revenue from ticket insurance add-ons |
| Discount | Total value of discounts applied |
| Social Discount | Discounts applied via social/referral promotions |
| Refunded | Total amount refunded to customers |
| Gross Revenue | Net revenue after discounts and refunds |
Can I view a sales trend over time?
Yes! The Last 10 Day Sales chart at the top of the report shows a visual graph of daily sales trends. You can toggle between Online, Box Office, and Total views. Hover over any point on the graph to see a breakdown for that specific day.
What does the Report table at the bottom show?
The lower section of the Sales Report provides a date-by-date breakdown of all sales activity. Each row represents a specific date and includes:
- Total Tickets sold
- Total Products sold
- Total Orders
- Order Amount
- Misc. Charges, Fees, Service Tax
- Insurance Amount
- Discount & Social Discount
- Gross Revenue for that day
Can I export the Sales Report?
Yes. Click the red Export button on the right side of the Report section to download the data. This is useful for accounting, reconciliation, or sharing with your team.
Why does the Discount column show a negative number?
Discounts reduce the total revenue collected. They appear as negative values to reflect the amount subtracted from gross sales. This gives you an accurate picture of net revenue.
What is the difference between "Service Fees" and "Misc. Charges"?
- Service Fees are the standard FEARTICKET platform fees applied per transaction.
- Misc. Charges are any additional custom charges that may be configured for specific ticket types or orders (e.g., processing fees, add-ons).
Who can access the Sales Report?
Only the event organizer and authorized account users with admin-level access can view the Sales Report. Box Office staff with limited permissions may not have access to financial reporting.
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