Box Office Report

FEARTICKET gives you a real-time view of your in-person box office sales in the Box Office Report. It breaks revenue down by payment method and lets you view it by date or by the staff member who processed each sale, which makes it useful for monitoring performance, reconciling cash drawers, and exporting for accounting. This article walks through the page and its filters.

To open it, go to Reports in the left-hand menu of your event and click Box Office Sales. A note at the top reminds you that results are refreshed from cache every 5 minutes, so very recent sales may take a few minutes to appear.

Filtering the Report

At the top, Applied Filters shows which filters are active as removable chips, and the Filters button opens the filter window.

What payment method columns are shown in the report?

Each row in the report breaks down revenue into the following columns:

Order Date Range

Set the period the report covers. You can type a start and end date or use the calendar with quick presets such as Today, Yesterday, Last 7 Days, Last 30 Days, This Month, Last Month, or a Custom Range.

Device

Filter results to a specific point-of-sale device, or leave it on All Devices. This is handy when you want to check the activity from one terminal.


User

Filter results to a specific box office user or cashier, or leave it on All Users. This lets you review one staff member's sales at a time.

After setting the filters, click Apply to update the report, or Reset to clear them.

Sales Trend and Payment Methods Distribution

Two charts sit at the top of the report. Sales Trend (Last 10 Days) plots your daily gross revenue over the selected range so you can see how sales are moving. Payment Methods Distribution shows how that revenue splits across cash, card, and the other payment methods. When there's no box office activity for the selected period, both charts show an empty state.

Group By Dates and Group By Users

Below the charts, the sales table can be viewed two ways using the tabs above it.

Group By Dates

Organizes transactions chronologically by date, with a daily subtotal row for each calendar day. This view is best for reviewing daily performance and reconciling end-of-day totals.

Group By Users

Organizes sales by the box office user or cashier who processed each transaction, with each user's dates and revenue broken down by payment method. This view is best for reviewing individual staff performance, reconciling end-of-shift reports, and seeing which operator or device handled specific sales.

Payment Method Columns

In both views, each row breaks revenue down into these columns:

A value of $0.00 in a column simply means no transactions came through that payment method for that row. In the Group By Dates view, rows labeled Total for a date are the combined subtotal of every transaction on that day.

Exporting the Report

The Export button in the top-right corner of the table downloads the data, which is useful for sharing with your accounting team, archiving sales records, or importing into a spreadsheet for further analysis. The export reflects the current view and filters.

Note: The report is cached and refreshes every 5 minutes, so the newest box office sales may take a short while to appear. If a number looks off right after a sale, wait a few minutes and reload the page.