The Ticket Sales tab under Global Sales gives event organizers a consolidated view of ticket performance across all events. It shows how many tickets were sold, quantities issued, and the total revenue generated, broken down by ticket type and event.
Note: Results are refreshed from cache every 5 minutes for performance optimization. If you've just made a change, wait a few minutes and refresh to see updated data.
Frequently Asked Questions
1. Where can I find the Ticket Sales report?
Navigate to Analytics (Global) - Global Sales, then click the Ticket Sales tab at the top of the page. You will see tabs for Orders, Ticket Sales, and Transactions.
2. What does the Ticket Sales tab show?
The Ticket Sales report displays a breakdown of tickets sold across your events. For each ticket type, you will see:
- Ticket Type - The name of the ticket (e.g., Regular Ticket, Online, Selection, Audition, GA)
- Quantity - The total number of tickets issued or allocated
- Total Ticket Sold - The number of tickets that have been successfully sold
- Revenue - The total dollar amount earned from that ticket type
Each event is listed as a group header (shown in red/highlighted), with its ticket types listed below it.
3. What filters are available on the Ticket Sales report?
You can filter the report using the following options:
| Filter | Description |
|---|---|
| Payment | Filter by Payment or Order |
| Date | Set a custom date range for the report (defaults to a wide range, e.g., 09/01/2017 to 09/30/2026) |
| Event | Filter results to a specific event, or leave as All to see all events |
| Purchase Point | Filter by where the ticket was purchased (e.g., online, box office); defaults to All |
After setting your filters, click the Search button to refresh the results.
4. What is the difference between "Quantity" and "Total Ticket Sold"?
- Quantity refers to the total number of tickets that were created or allocated for a ticket type.
- Total Ticket Sold is the number of those tickets that were actually purchased by customers.
In most cases, these numbers will match when all allocated tickets have been sold. If there is a difference, it may indicate unsold inventory.
5. Why does some revenue show as $0.00?
A ticket type may show $0.00 revenue if:
- The ticket was set up as a free ticket (e.g., a complimentary or GA pass with no charge).
- The tickets were issued via a promo code that discounted the price to $0.
- The ticket type exists in the system but no paid transactions have been completed yet.
6. Can I view Ticket Sales for a single event only?
Yes. Use the Event dropdown filter and select the specific event you want to view. Then click Search to reload the report with data for only that event.
7. How do I export or print the Ticket Sales report?
Use your browser's built-in print or save-as-PDF functionality to capture the report. For a full data export, check the Orders or Transactions tabs which may offer downloadable formats depending on your plan.
8. What is the "Purchase Point" filter?
The Purchase Point filter allows you to distinguish between tickets sold through different channels:
- Online - Tickets purchased by customers through your event's public ticketing page.
- Box Office - Tickets sold in person using FEARTICKET's Box Office system.
Selecting All (default) will include sales from both channels.
9. Why is there a note about data being refreshed from cache?
FEARTICKET caches report data for up to 5 minutes to ensure fast load times, especially during high-traffic events. This means the numbers you see may be slightly delayed. For real-time accuracy, wait 5 minutes after a transaction and then reload the report.
10. Can I see a breakdown of revenue per event?
Yes. The Ticket Sales report groups results by event. Each event name appears as a bold header row (highlighted in the report), and the subtotal row for that event shows the combined Quantity, Total Ticket Sold, and Revenue across all ticket types for that event.
Tips for Event Organizers
- Use the Date filter to narrow your report to a specific season or sales window.
- Compare Quantity vs. Total Ticket Sold to identify slow-selling ticket types and adjust pricing or promotions.
- Check $0.00 revenue lines to make sure free or promo tickets are intentional and not the result of a setup error.
- Refresh after 5 minutes if you are monitoring live sales during an event night.
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