Payment Gateway Setting

FEARTICKET supports multiple payment gateways, allowing event organizers to accept online and box-office payments through their preferred payment processor. You can configure a system-wide default gateway as well as assign event-specific gateways for maximum flexibility.

FAQ: Available Payment Gateways

What payment gateways does FEARTICKET support?

FEARTICKET currently supports the following payment processors:

You may have multiple configurations of the same gateway (e.g., Stripe 12/22, Automatic Stripe Payment) saved under different names for different use cases.

How do I access Payment Processing settings?

1. Log in to your FEARTICKET organizer account.
2. Click on Settings in the top navigation bar.
3. From the dropdown menu, select Payment Processing.
4. You will land on the Available Payment Gateway list, which shows all configured gateways.

What information is shown on the Available Payment Gateway list?

Each row in the gateway list displays:

• Name - The label you assigned to the gateway (e.g., Automatic Stripe Payment, Manual HYTIX Payment).
• Payment Gateway/Processor - The logo and brand of the gateway provider.
• Primary/Default - A radio button indicating which gateway is the system-wide default.
• Manage - Edit or delete the gateway configuration.

How do I add a new payment gateway?

1. Go to Settings > Payment Processing.
2. Click the Add New + button in the top-right corner.
3. Select your preferred gateway provider and fill in the required credentials.
4. Save the configuration. It will now appear in your Available Payment Gateway list.

How do I set a default (Primary) payment gateway?

• In the Available Payment Gateway list, locate the gateway you want to set as default.
• Click the radio button under the Primary/Default column for that gateway.
• The selected gateway will now be used as the system default for all events unless overridden at the event level.

Note: Only one gateway can be set as the system-wide Primary/Default at a time.

Can I edit or delete a saved payment gateway?

Yes. In the Manage column next to each gateway:

• Click the Edit icon to update the gateway's credentials or name.
• Click the Delete icon to remove the gateway permanently.

Caution: Deleting a gateway that is currently assigned to an active event may disrupt payment processing for that event. Reassign the event to another gateway before deleting.

FAQ: Event-Specific Payment Gateway

What is the Event-Specific Payment Gateway feature?

The Event Specific Payment Gateway feature allows organizers to assign a different payment processor to individual events, separately for Online ticket sales and Box-Office sales. This overrides the system default for that event.

This is useful when:

• You manage multiple events and need different merchant accounts per event.
• You want to use separate gateways for online vs. in-person sales.
• A specific event has a contractual requirement for a particular processor.

How do I set up an event-specific payment gateway?

1. Go to Settings > Payment Processing.
2. Scroll down to the Event Specific Payment Gateway section.
3. Browse the list of Live/Upcoming Events.
4. For each event, you will see two columns:
   • Online - Payment gateway used for online ticket purchases.
   • Box-Office - Payment gateway used at the physical box office.
5. Click the Edit icon next to the Online or Box-Office column for the event you want to update.
6. Select the desired gateway from the available options and save.

What do the colored indicator dots mean?

When viewing event-specific gateways, each assignment is marked with a colored dot:

This makes it easy to identify which events are using a custom gateway vs. the system default at a glance.

Can I set different gateways for Online and Box-Office for the same event?

Yes! FEARTICKET allows you to configure separate payment gateways for Online and Box-Office channels on a per-event basis. For example, you could use Stripe for online sales and Square for box-office sales on the same event.

Can I search for a specific event in the Event Specific Payment Gateway list?

Yes. Use the Event Title search bar at the top-right of the Event Specific Payment Gateway section and click Search to filter events by name. Click Reset to clear the filter and view all events.

What happens if I don't assign an event-specific gateway?

If no event-specific gateway is configured, FEARTICKET will automatically use the system default (Primary) gateway for both online and box-office transactions for that event. These events are marked with a red dot.

Best Practices

• Always test your payment gateway in a staging or low-value transaction before your event goes live.
• Set a reliable gateway as your Primary/Default so new events are covered automatically.
• Use the Manually Selected override for events with special merchant requirements.
• Review your event-specific gateway assignments before each event season to ensure accuracy.
• Keep gateway credentials up to date. Expired API keys or credentials will cause payment failures.