Event Settings

The Event Settings page allows event organizers to configure how their event behaves, from purchase rules and ticket visibility to scanning policies. Below are answers to the most common questions.

General Settings

Q: How do I change the date and time format for my event?

Under General Settings, you can customize three format fields:

• Date Format (e.g., MM/dd/yyyy)
• Time Format (e.g., hh:mm tt)
• Full Date Format (e.g., MMM dd, yyyy)

These settings control how dates and times are displayed across your event pages and order confirmations.

Note: Tax account level settings are managed separately under Settings (top right corner) > Tax Management.

Purchase Settings

Q: Can I limit how many tickets a single buyer can purchase?

Yes. The Max Quantity for Single Order field lets you set the maximum number of tickets a customer can buy in one transaction. The default is 50.

Q: What is Cart Hold Timing?

Cart Hold Timing defines how long, in minutes, tickets remain reserved in a customer's cart before being automatically released back to inventory. The default is 20 minutes.

Q: What is the Filling Fast Percentage?

When remaining ticket inventory drops to or below the percentage you set, a "Filling Fast" message will appear on the event page to create urgency. The default is 10%.

Q: What does Single Ticket Per Order Item mean?

When this option is enabled, the system will print a single ticket per order item. This is useful if you want individual tickets rather than a combined order ticket.

Visibility Settings

Q: How do I show the full ticket description without buyers needing to click "More Information"?

Enable the Show Ticket Description in Full option. When checked, the full description for each ticket type will be shown by default on the event page.

Q: Can I show the event end time to buyers?

Yes. Check Show End Time to display both the start and end time of the event on the buying screen.

Q: How can buyers select time slots?

The Show Time Slot As setting lets you choose how time slots appear to customers. You can display them as a Checkbox list or as a Dropdown menu. Dropdown is selected by default.

Q: What is the Early Nextday Time Slot option?

When enabled, time slots up to 6:00 AM are displayed on the previous day's date. This is useful for late-night or overnight events that extend past midnight.

Q: Can I show buyers how many tickets are still available?

Yes. Enable Show Available Quantity to display the remaining ticket count alongside each ticket type on your selling page.

Q: Can I hide the ticket price from the ticket title?

Yes. Checking Hide Ticket Price from Ticket Title will remove the price display from the ticket name on the selling page.

Q: What does Show Total Ticket Price do?

When enabled, the full ticket price including all fees and taxes will be displayed next to the ticket title.

Q: What are Visual Ticket Groups, and how does Collapse Visual Ticket Groups work?

Visual Ticket Groups let you group tickets together visually on your event page. When Collapse Visual Ticket Groups is enabled, these groups appear collapsed by default. Customers can expand them to view and select tickets.

Scanning Settings

Q: What is the Before Scan Margin?

This is the number of minutes before a time slot's scheduled start that the system will allow ticket scanning. For example, if a time slot starts at 7:00 PM and the margin is set to 60 minutes, scanning will be permitted from 6:00 PM. During this window, the date/time mismatch message will not appear.

Q: What is the After Scan Margin?

This is the number of minutes after a time slot's scheduled end that tickets can still be scanned. For example, if a time slot ends at 8:00 PM with a 60-minute margin, tickets remain valid until 9:00 PM.

Q: What happens if I enable Scan tickets irrespective of the set time margin?

When enabled, tickets can be scanned at any time regardless of the set margins. However, a date/time mismatch message will still appear, giving the scanner the option to admit or reject the attendee. If this option is disabled, scanning outside the margin will display "Ticket not valid for the current timeslot" and scanning will be blocked.

Q: What is the Valid Scan Confirmation Pop-up setting?

This controls whether a confirmation pop-up appears after a successful ticket scan in the Organizer App. You can enable or disable the pop-up using the toggle and set how long, in seconds, the pop-up stays visible. The default is 3 seconds.

Q: What is the Admit All feature?

When enabled, the Admit All button appears in the Box Office App. This allows staff to check in all attendees in a single order with one click, which is useful for large group check-ins.

Remember to click Save at the bottom of the page after making any changes to your Event Settings.