Transactions - Global Sales

Modified on Tue, Mar 10 at 4:13 PM

The Transactions tab under Global Sales gives event organizers a comprehensive view of all payment transactions across their events. You can search, filter, and export transaction records to manage your financials with ease.

Frequently Asked Questions

1. What is the Transactions tab in Global Sales?

The Transactions tab displays a detailed log of every payment transaction processed through your FEARTICKET account. Each record includes the event name, transaction number, payment type, date, amount, order details, payment status, and buyer information.

2. How do I access the Transactions section?

Log in to your FEARTICKET organizer account.
Navigate to Global Sales from the main menu.
Click on the Transactions tab (next to Orders and Ticket Sales).

3. What filters are available to search transactions?

You can filter transactions using the following fields:

Filter	Description
Transaction #	Search by a specific transaction ID
Card Number (Last 4 Digits)	Filter by the last 4 digits of the card used
Order #	Search by order number
Customer First / Last Name	Find transactions by buyer name
Customer Email	Search by buyer email address
Transaction Type	Filter by type (e.g., Capture, Cash)
Transaction Date	Select a specific date range
Payment Gateway	Filter by the payment processor used
Insured	Filter by insurance status
Order Status	Filter by status (e.g., Completed, Cancelled)
Order Type	Filter by Online or Box Office orders
Verification Required	Filter transactions requiring verification
Transaction Amount	Filter by a specific amount range
Events	Filter transactions for a specific event
Payout Details	Filter by payout status

4. What are the different Transaction Types?

Capture refers to a card payment that was authorized and captured online.

Cash refers to a payment collected in person at the box office. The transaction amount typically shows as $0.00 in the system since cash is handled offline.

5. What does the Order Type column mean?

Online means the ticket was purchased by the buyer through the online ticketing page.

Box Office means the ticket was sold manually by a staff member at the venue using the box office system.

6. What does Payment Status: Paid mean?

A status of Paid confirms that the transaction has been successfully processed and the payment has been collected. Combined with an Order Status of Completed, this means the order is fully fulfilled.

7. Can I export transaction records?

Yes. Click the Export button located at the top right of the results table to download your transaction data. This is useful for accounting, reconciliation, or reporting purposes.

8. How do I reset my search filters?

Click the Reset button next to the Search button to clear all applied filters and start a fresh search.

9. Why does a Cash transaction show $0.00?

Cash transactions processed through the Box Office are recorded as $0.00 in the system because the payment is collected physically. The record still appears in the Transactions log for tracking and auditing purposes.

10. What information is shown in the Transactions table?

Each row in the results table displays the following details:

Event Title
Transaction Number
Payout Details
Transaction Type
Transaction Date and Time
Transaction Amount
Card Detail (last 4 digits, if applicable)
Order Number
Order Type (Online or Box Office)
Order Status
Payment Status
Buyer Name
Buyer Email

Pro Tip: Use the Transaction Date filter combined with a specific Event filter to quickly pull financial reports for a single event on a particular date. This is especially helpful for post-event reconciliation.