Products Report

Modified on Wed, Mar 11 at 9:43 AM

The Products Report helps event organizers understand how each ticket product is performing within a selected date range. It summarizes sales volume, revenue, selling channel, and scan/check-in activity in one place.

What is the Products Report used for?

Use this report to:

Compare performance across ticket products (for example: General Admission vs VIP).
See how many sales came from Online vs Box Office.
Track revenue by product at a glance.
Review check-in performance (Scanned vs Not Scanned vs Cancelled).
Export the data for sharing or bookkeeping.

Where do I find the Products Report?

In the left menu, go to Reports
Select Products Report

Filters and controls (top of the report)

1) Date Range

The report only shows results for the selected Date Range.

FAQ

Q: Why do my numbers look incorrect or missing?
A: Confirm the Date Range is set correctly. If the range is too narrow, it may exclude sales and scan data.

2) Selling Point (All / Online / Box Office)

This lets you filter results by where the ticket was sold.

All: shows all sales regardless of channel
Online: shows only online purchases
Box Office: shows only box office transactions

FAQ

Q: What does “Selling Point” mean?
A: It is the sales channel used to purchase tickets.

3) Refresh note (cache)

You may see a note that results are refreshed every few minutes.

FAQ

Q: I just made a sale. Why is it not showing yet?
A: Reporting data may take a few minutes to refresh due to caching. Wait a short time and reload the page.

Section: Sales By Product

This table provides a breakdown by ticket product. Common columns include:

Product: Ticket product name
Sales: Total number of tickets sold
Online: Tickets sold online
Box Office: Tickets sold at box office
Cancelled: Cancelled ticket count (if applicable)
Revenue: Total revenue for that product in the selected range

FAQ

Q: What is included in “Revenue”?
A: Revenue reflects ticket sales totals for that product within the chosen date range. (If your setup includes additional fees, the exact calculation may depend on how fees are configured.)
Q: Why does “Sales” not match “Online + Box Office”?
A: In most cases it should match. If it does not, check for refunded/cancelled transactions or edge cases in the date range.

Export (Sales By Product)

There is an Export button in this section to download the table.

FAQ

Q: What format is the export?
A: Export typically downloads a spreadsheet-friendly file (commonly CSV or Excel, depending on configuration).

Section: Sales By Product (Revenue) Chart

This visual chart summarizes revenue contribution per product.

FAQ

Q: What is this chart telling me?
A: It shows which products generate the most revenue and their proportion relative to other products.
Q: Why do I see only one product in the chart?
A: That usually means only one product had revenue in the selected date range (or filters are limiting the view).

Section: Scan Stats

This section helps you understand check-in performance by product.

You may see metrics like:

Scanned: Tickets successfully checked in
Not Scanned: Tickets sold but not checked in
Cancelled: Cancelled tickets
Total Sold: Total tickets sold for the product
(often shown as: Scanned + Not Scanned + Cancelled)
Duplicate Scanned: Tickets scanned more than once
Invalid Scanned: Scan attempts that did not validate

FAQ

Q: What does “Not Scanned” mean?
A: Tickets were sold but have not been checked in yet.
Q: What does “Duplicate Scanned” mean?
A: The same ticket was scanned again after it was already checked in.
Q: What does “Invalid Scanned” mean?
A: A scan attempt failed validation. Common reasons include an incorrect QR code, wrong event/date, or an unrecognized ticket.

Export (Scan Stats)

This section also has an Export button to download scan stats.

Section: Valid Scan (panel)

If your report shows a “Valid Scan” panel with No data, it usually means one of the following:

No scans have occurred in the selected date range.
Filters (Date Range or Selling Point) are limiting the dataset.
Scanning/check-in is not enabled or not used for those products.

FAQ

Q: Why is “Valid Scan” showing no data?
A: Confirm that check-ins occurred during the selected date range, then refresh after a few minutes.

Troubleshooting checklist

Confirm Date Range includes the days you sold/scanned tickets.
Set Selling Point = All to confirm you are not filtering out data.
Wait a few minutes and refresh due to report caching.
If scans look wrong, confirm the correct event session/date was used for check-in.