Viewing and Filtering Orders

Modified on Tue, Sep 22 at 4:10 PM

FEARTICKET · Order & Attendees

The Orders page gives you a complete view of every order placed for your event, whether it came through online sales or the box office. From here you can review order details, check payment status, and narrow the list down to exactly what you're looking for using the built-in filters.

Where to find it: From the left menu, open Order & Attendees and click Orders.

What you'll learn

How to open and read the Orders list
How to use the Filters panel to narrow your results
What each filter option does

Opening the Orders page

In the left navigation, click Order & Attendees to expand the section.
Click Orders. The full order list for your selected event loads.

The Orders list. Each row shows the order number, buyer, order date, payment status, ticket quantity, and total.

Every order row includes:

Column	What it shows
Order#	The unique reference number for the order.
Buyer Name	The name of the person who placed the order, or the selling point (for example, box office).
Order Date	The date and time the order was created.
Payment Status	Whether the order is Paid, Partially Paid, and so on.
Ticket Qty	The number of tickets on the order.
Order Total	The total amount for the order.
Action	Click the view icon to open the full order details.

You can also use Quick Filters for common views, Export to download the list, or Create Manual Order to add an order yourself.

Filtering your orders

When you have a lot of orders, the Filters panel helps you find the ones you need fast.

On the Orders page, click Filters in the top right of the list.
The Order Filters panel opens with all available options.

The Order Filters panel. Set one or more fields, then click Apply.

Filter by transaction type

Use the Transaction Type dropdown to show only orders paid a certain way, such as Card, CC Offline, Check, Gift Voucher, Google Pay, or Apple Pay.

Choosing a transaction type.

Filter by order date

Use the Order Date field to focus on a specific time frame. Pick a preset like Today, Yesterday, Last 7 Days, Last 30 Days, This Month, or Last Month, or choose Custom Range and select your own start and end dates.

Selecting a date range.

Filter by payment status

Use the Payment Status dropdown to show only orders that are Hold, Not Paid, Paid, Partially Paid, or Refunded.

Filter by ticket type

Use the Ticket dropdown to see only orders that include a specific ticket, such as General Admission, Fast Pass, VIP, or any other ticket you've set up.

Filtering by ticket type.

All filter options

Filter	Use it to find orders by
Order#	A specific order reference number.
Order Status	The current status of the order.
Transaction Type	The payment method used.
First Name / Last Name	The buyer's name.
Email	The buyer's email address.
Order Date	A date or date range.
Card Number	The last 4 digits of the card used.
Verification Required	Whether verification is needed.
Insured	Whether the order is insured.
Selling Point	Online, box office, or both.
Payment Status	Paid, partially paid, refunded, and so on.
Waiver	Whether a waiver applies.
Tracking Code	A specific tracking code.
Ticket	A specific ticket type.

Set any combination of the filters above.
Click Apply to update the list. To start over, click Reset.

Tip: You can combine filters. For example, set a date range plus a payment status to see everything that was paid within a certain week.

Recent Searches

Viewing and Filtering Orders

FEARTICKET · Order & Attendees

What you'll learn

Opening the Orders page