Click here for help on > View Order Report before going into order detail.
Now, Let us see order details
On order reports page, once clicking on "View Order"
It opens "Order Details" as shown in below image.
Resend tickets and order email from order detail, if require correct / change buyer email ID before re-sending tickets with order email.
As shown in above screen there are options to use as written in red text.
- Click on the "Edit" button to correct, update, or change "Buyer's Email ID"
- Click on "+" to view detailed ticket information
- Click on "Download" to download the ticket in PDF
- Click on "Resend Order Email" from the top right to resend the tickets with order email
- Click on "Edit Oder" from the top right to manually modify the order details.
- Click on "Cancellation / Refund" to cancel the order and issue a refund
- Click on "Back to Order" to go back to "Order Report" page
Tips: Using "Edit" email ID is a useful option in a case where the buyer did not receive Tickets and order email at the time when they purchased their tickets online. so before re-sending tickets and this option is helpful to correct buyer's email ID.
Cancel / Refund :
Click the "Cancellation/Refund" button located on the top right as shown in above image.
Click here for detailed help for > Order Cancellation and Refund