Self Insurance

Self Insurance is an optional add-on that event organizers can configure to offer buyers protection on their ticket purchase. When enabled, buyers are prompted at checkout to accept or decline the insurance. If a buyer requests a refund covered under the insurance, the organizer is responsible for processing it - FEARTICKET is not involved in the refund.

This feature gives organizers full control over their own insurance policy terms, pricing, and refund handling.

Frequently Asked Questions

General

Q: Where do I find Self Insurance in FEARTICKET?

A: Go to your Event Dashboard - Operations - Self Insurance. If no insurance has been created yet, you'll see an empty state with a + Create Self Insurance button.

Q: Who handles refunds under Self Insurance?

A: The event organizer handles all refunds. FEARTICKET is not responsible for processing or approving any insurance-related refund claims.

Q: Can I create more than one Self Insurance policy per event?

A: You can create a Self Insurance configuration per event. Navigate to Operations - Self Insurance and click + Create Self Insurance to get started.

Setting Up Self Insurance

Q: What information do I need to fill in when creating Self Insurance?

A: When creating a Self Insurance policy, you'll need to provide:

• Header Title - The name displayed to buyers (e.g., Protect Your Purchase)
• Short Description - A brief summary shown in the insurance prompt (max 200 characters)
• Detailed Description - A rich-text field for full policy details
• Applicable On - Choose whether insurance applies Per Order or Per Ticket
• Type & Value - Set the insurance fee as a percentage (%) or flat dollar amount ($)
• Min Amount - Optional minimum charge threshold
• Tax - Optionally apply a tax via the Manage Tax option
• Insurance Price Text - Label shown next to the price (e.g., Insurance Charges | Non Refundable)

Q: What is the "Applicable On" setting?

A: This determines how the insurance fee is calculated:

• Per Order - A single insurance fee is applied to the entire order, regardless of the number of tickets.
• Per Ticket - The insurance fee is applied to each individual ticket in the order.

Q: How do I set the insurance price?

A: Under the Type & Value section:

• Select % to charge a percentage of the ticket/order price.
• Select $ to charge a flat fixed amount.

Enter the value in the Value field. You can also set a Min Amount to ensure a minimum charge is always applied.

Q: What is the "Insurance Price Text" field?

A: This is the label that appears next to the insurance price on the buyer-facing checkout prompt. A common example is:

Insurance Charges | Non Refundable

This helps set clear expectations for the buyer that the fee is non-refundable.

Buyer-Facing Experience

Q: What does the buyer see at checkout?

A: Buyers will see an insurance prompt that includes:

• The Header Title (e.g., Protect Your Purchase)
• The Apply to label (e.g., Per Order)
• The Short Description
• The insurance price with your custom price text
• A Prompt Question (e.g., Would you like to protect your order?)
• Two buttons: an Accept Button and a Decline Button

Q: Can I customize the accept and decline button labels?

A: Yes! Under the Edit Button Information section, you can customize:

• Prompt Question - The question shown to the buyer (e.g., Would you like to protect your order?)
• Accept Button Label - Text for the accept action (e.g., Yes! I want to protect my purchase)
• Decline Button Label - Text for the decline action (e.g., No! I am fine)

Q: Is the insurance price shown to buyers final?

A: The price shown in the Preview Insurance panel is a sample based on a $50.00 order. The final amount displayed to buyers will vary based on the actual order or ticket price at checkout.

Best Practices

Q: What are some tips for writing good insurance copy?

A:

• Keep the Short Description concise and reassuring. Example: Add peace of mind to your order with self-insurance. Safeguard against unexpected changes, cancellations or unforeseen issues - because your plans matter.
• Be transparent in the Insurance Price Text if the fee is non-refundable.
• Use clear, action-oriented language for your Accept Button to encourage opt-in.
• Use a soft, non-pressuring tone for the Decline Button (e.g., No! I am fine).

Q: Should I use "Per Order" or "Per Ticket" pricing?

A:

• Use Per Order if you want to offer a single flat or percentage-based protection for the whole purchase - this feels simpler to buyers.
• Use Per Ticket if your event has high per-ticket value and buyers may want individual ticket-level protection.

Q: Where can I preview what the insurance will look like to buyers?

A: As you fill in the insurance details, a live Preview Insurance panel appears on the right side of the setup page. This gives you a real-time look at the buyer-facing prompt before saving.