Self Insurance is a feature in FEARTICKET that allows event organizers to offer optional ticket insurance to buyers at the time of purchase. Refunds for insured tickets are handled by you as the organizer, not by FEARTICKET.
Where to Find It
Navigate to your event dashboard and go to:
Manage Events → Self Insurance
How to Create Self Insurance
- Go to Manage Events in the left sidebar.
- Scroll down and click Self Insurance.
- Click the + Create Self Insurance button.
- Fill in the Insurance Details form (see below).
- Save and publish.
Insurance Details – Field Reference
Header & Description
| Field | Description | Example |
|---|---|---|
| Header Title | Short title shown to buyers | Protect Your Purchase |
| Short Description | Brief summary shown at checkout | Add peace of mind to your order with self-insurance. Safeguard against unexpected changes, cancellations or unforeseen issues — because your plans matter. |
| Detailed Description | Full rich-text description | Supports bold, italic, lists, etc. |
Applicability & Pricing
| Field | Description | |
|---|---|---|
| Applicable On | Choose Per Order or Per Ticket | |
| Type | Choose between % (percentage) or $ (fixed amount) | |
| Value | The insurance charge amount (e.g., 1 for $1.00 or 1%) | |
| Min Amount | Minimum charge threshold (optional) | |
| Tax | Select applicable tax label if required | |
| Insurance Price Tag | Label shown next to the price (e.g., *Insurance Charges \Non Refundable*) |
Edit Button Information
Customize the prompt and action buttons buyers see at checkout:
| Field | Default Value |
|---|---|
| Prompt Question | Would you like to protect your order? |
| Accept Button Label | Yes! I want to protect my purchase |
| Decline Button Label | No! I am fine |
Preview Insurance
A live Preview Insurance panel on the right side of the form shows exactly how the insurance offer will appear to buyers during checkout including the header, description, price, and accept/decline buttons.
Important Notes
️Refunds are your responsibility. When a buyer purchases self-insurance, any refund claims are handled directly by you as the event organizer FEARTICKET does not process these refunds.
The insurance price shown in the preview is based on a $10.00 order as a sample calculation.
Best Practices
- Keep the Header Title short and reassuring (e.g., Protect Your Purchase).
- Use the Short Description to clearly communicate what the insurance covers.
- Set a reasonable Value — a 1–5% fee per order is common.
- Customize the Accept/Decline button labels to match your brand tone.
- Always review the Preview panel before publishing to ensure the offer looks correct to buyers.
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