Manage Tickets (Tickets & Add-on)

How to Access Tickets & Add-on

To create and manage your tickets, follow these steps:

Go to the left sidebar and click on Tickets & Pricing. A submenu will appear below it. Click on Tickets & Add-on this is where all your tickets live and where you can create new ones.

Creating a New Ticket

Once you're on the Tickets & Add-on page, click the + New Ticket button in the top right corner. Fill in the ticket name and select a ticket type, then click Save. After saving, the ticket will appear in your list.

To edit a ticket and access advanced settings like pricing and fees, click the edit (pencil) icon next to the ticket. This opens the Edit Ticket page.

Service Fee

On the Edit Ticket page, look for the Pricing and Taxes section on the right side. Under that you will find the Service Fee setting.

This controls who pays the platform service fee on top of your ticket price. There are three options:

I will pay fees means your attendees pay exactly the price you set. The service fee is deducted from your payout.
Customer will pay fees means the service fee is added on top of your ticket price at checkout. Your attendees pay slightly more, and you receive your full ticket price.
Custom Fees means you manually decide how the fee is split between you and the customer.
Example: If your ticket is $30 and the service fee is $3, choosing "I will pay fees" means the customer pays $30 and you receive $27. Choosing "Customer will pay fees" means the customer pays $33 and you receive $30.

Ticket Details

Fill in the following fields:

Ticket Name Enter a name for the ticket (e.g. General Admission, VIP).

Type Select the ticket type. Options include Regular Ticket and others based on your setup.

Ticket Quantity Enter the total number of tickets available. Use Share Inventory if multiple ticket types share the same pool of tickets.

Selling Point Choose where the ticket will be sold. Options are Online, Box Office, or Online and Box Office.

Min. Ticket Per Order Set the minimum number of tickets a buyer must purchase in one order.

Max. Ticket Per Order Set the maximum number of tickets a buyer can purchase in one order.

Location Select the venue location for this ticket.

Ticket Color Choose a color to visually identify this ticket type.

Description  Add any details or information buyers should know about this ticket.

Upload Image Upload a ticket image (300px x 300px).

Pricing and Taxes

Price Per Attendee Enter the ticket price. Click Ticket Revenue to see a breakdown of expected earnings.

Tax Select a tax to apply to this ticket. Click Manage Tax to set up tax rates.

Service Fee Choose Custom Fees if you want to add a specific service fee on top of the ticket price.

Custom Fees Enter the fee amount and select whether it applies Online, at Box Office, or Both.

General Settings

Sales Cut-Off Time Choose when ticket sales stop:

• Stop on Schedule End Sales stop when the event schedule ends.
• Stop by Start/End Timing Set a specific start and end time for sales.

Once all details are filled in, click Save to create the ticket.