How to Access Tickets & Add-on
To create and manage your tickets, follow these steps:
Go to the left sidebar and click on Manage Tickets. A submenu will appear below it. Click on Tickets & Add-on — this is where all your tickets live and where you can create new ones.
Creating a New Ticket
Once you're on the Tickets & Add-on page, click the + New Ticket button in the top right corner. Fill in the ticket name and select a ticket type, then click Save. After saving, the ticket will appear in your list.
To edit a ticket and access advanced settings like pricing and fees, click the edit (pencil) icon next to the ticket. This opens the Edit Ticket page.
Service Fee
On the Edit Ticket page, look for the Pricing and Taxes section on the right side. Under that you will find the Service Fee setting.
This controls who pays the platform service fee on top of your ticket price. There are three options:
I will pay fees means your attendees pay exactly the price you set. The service fee is deducted from your payout.
Customer will pay fees means the service fee is added on top of your ticket price at checkout. Your attendees pay slightly more, and you receive your full ticket price.
Custom Fees means you manually decide how the fee is split between you and the customer.
Example: If your ticket is $30 and the service fee is $3, choosing "I will pay fees" means the customer pays $30 and you receive $27. Choosing "Customer will pay fees" means the customer pays $33 and you receive $30.
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